JACKSEN; CHANDRA, Teddy; PUTRA, Rizaldi. SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY AT PESONNA HOTEL PEKANBARU. Journal of Applied Business and Technology, [S. l.], v. 2, n. 2, p. 142–153, 2021. DOI: 10.35145/jabt.v2i2.70. Disponível em: https://e-jabt.org/index.php/JABT/article/view/70. Acesso em: 20 feb. 2026.