HIDAYAT, Anwar; CHANDRA, Teddy; PUTRA, Rizaldi. Service Quality on Consumer Satisfaction and Non-Wage Consumer Loyalty in BPJS Ketenagakerjaan Pekanbaru Panam Branch. Journal of Applied Business and Technology, [S. l.], v. 3, n. 2, p. 166–176, 2022. DOI: 10.35145/jabt.v3i2.101. Disponível em: https://e-jabt.org/index.php/JABT/article/view/101. Acesso em: 20 feb. 2026.