Organizational Culture, Work Environment, and Workload on the Performance of POLRI Members (Case Study in Pekanbaru Police Criminal Reserve Unit)
Abstract
This study aims to determine and analyze the influence of organizational culture, work environment, and workload on job satisfaction and performance of the Pekanbaru Police Criminal Investigation Unit. The number of samples in this study was the entire population of the study as many as 79 personnel of the Criminal Investigation Unit of the Pekanbaru Police. Data collection techniques with Interval. This study uses SEM PLS Models. The results show that organizational culture has a negative but not significant effect on job satisfaction, the work environment has a positive but not significant effect on job satisfaction and workload has a positive but not significant effect on job satisfaction of the Criminal Investigation Police personnel. Pekanbaru. But organizational culture has a positive and significant effect on job satisfaction, the work environment has a positive and significant effect on performance and workload has a positive and significant effect on the performance of the Pekanbaru Police Criminal Investigation Unit. While job satisfaction has a positive but not significant effect on the performance of the Pekanbaru Police Criminal Investigation Unit.
References
Afandi, Fandi. 2018. “Manajemen Sumber Daya Manusia: Teori, Konsep dan Indikator”, Zanafa Publishing, Pekanbaru.
Agustina Wijayanty, Pengaruh Gaya Kepemimpinan Transaksional dan Lingkungan Kerja terhadap Kepuasan Kerja Anggota Polri di Polres Tanjung Jabung Barat. http://download.garuda.kemdikbud.go.id/article.php?article
Ahmad Hannani, 2016. Pengaruh Beban Kerja, Kepuasan, Fasilitas Terhadap Kinerja Perawat Di Ruang Perawatan Mawar Lantai II Rumah Sakit Umum Wisata UTT Makasar. Jurnal Mirai Manajemen. Vol. 01, No. 02. Di akses 10 April 2018 http:/ https://journal.stieamkop.ac.
Alshaibani, E., & Bakir, A. (2017). A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality. Tourism and Hospitality Research. https://doi.org/10.1177/1467358416651474
Arifin, Kemas Muhammad Syawaludin, 2013, Analisis Pengaruh Tunjangan Kinerja dan Kepuasan Kerja Terhadap Kinerja Anggota Polri Di Polres Sintang Kabupaten Sintang Provinsi Kalimantan Barat http://repository.ut.ac.id/719/
As’ad, M. 1995. Psikologi Industri dan Sosial. Jakarta: Pustaka Jaya.
Bakhroini, Junaedi, A. T., & Putra, R. (2022). Motivation, Work Culture, Commitment, and Leadership Style on Job Satisfaction and Employee Performance in Pekerjaan Umum dan Penataan Ruang (PUPR) Services in Kampar District. Journal of Applied Business and Technology, 3(1), 86–101.
Barnes, James G. 2013. Secerets of Customer Relationship Management. Jakarta: Penerbit Andi.
Bustan, 2018, Pengaruh Kompetensi, Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Pegawai Di Kantor Satuan Polisi Pamong Praja Kabupaten Barru http://repository.stienobel-indonesia.ac.id/bitstream/handle/123456789/710/bustan.pdf?sequence=1&isAllowed=y
Damar Tedja Sukmana, Indarto, 2018, Pengaruh Kepemimpinan Dan Integritas Terhadap Kinerja Anggota Polisi Melalui Kepuasan Kerja Sebagai Variabel Intervening https://journals.usm.ac.id/index.php/jreb/article/view/1081
Dewi, 2013 “Hubungan Antara Perseps Terhadap Beban Kerja Dengan Komitmen Organisasi (Studi Pada Karyawan Divisi Pelaksana Produksi PT. Solo Kawistara Garmindo)”.
Dwi Nurhuda, 2021, Pengaruh Pemberian Remunerasi Terhadap Kinerja Anggota Polri Pada Satuan Intelkam Polresta Barelang https://journal.ikopin.ac.id/index.php/coopetition/article/view/229
Edison, Emron dkk. 2017. “Manajemen Sumber Daya Manusia: Strategi dan Perubahan dalam Rangka Menungkatkan Kinerja Pegawai dan Organisasi”, Alfabeta, Bandung.
Elfita, Sudarno, Nyoto, & Sultan, F. M. M. (2022). Work Stress, Workload, and Work Discipline on Work Satisfaction and Teacher Performance (Case Study in Akramunas Islamic Kindergarten, Pekanbaru). Journal of Applied Business and Technology, 3(2), 143–152.
Fahmi, Irham. 2015. “Manajemen Kinerja: Teori dan Aplikasi”, Alfabeta, Bandung.
Fongtanakit, R., & Suteerachai, B. (2019). Green human resource management as a predictor of green supply chain management practices: Evidence from Thai hotels. International Journal of Supply Chain Management, 8(4), 427–436.
Gazali, D., Panjaitan, H. P., & Chandra, T. (2022). Competence, Motivation, and Organizational Commitment on Job Satisfaction and Employee Performance at Bank Sinarmas Pekanbaru Riau Branch. Journal of Applied Business and Technology, 3(1), 26–39.
Gusriani, D., Komardi, D., & Panjaitan, H. P. (2022). Leadership Style, Commitment, and Work Motivation on Job Satisfaction and Teacher Performance at the Vocational School of Multi Mekanik Masmur Pekanbaru. Journal of Applied Business and Technology, 3(2), 130–142.
Habibi, Junaedi, A. T., Sudarno, Rahman, S., & Momin, M. M. (2022). Organizational Commitment, Job Satisfaction, and Locus of Control on Employee Turnover Intention and Performance at PT. Sekarbumi Alam Lestari. Journal of Applied Business and Technology, 3(2), 177–192.
Hariyono, 2021, Pengaruh Budaya Organisasi Dan Iklim Organisasi Terhadap Kepuasan Kerja Personil Polri Pada Kepolisian Sektor Banjarmasin Tengah Kota Banjarmasin https://jurnal.iainbone.ac.id/index.php/altsarwah/article/view/1553.
Hariyono, dkk, 2009 “Hubungan Antara Beban Kerja, Stres Kera Dan Tingkat Konflik Dengan Kelelahan Keria (Studi Pada Perawat Di Runah Sakit Islam Yogyakarta Pdhi Kota Yogyakarta)”.
Hefrizon, 2014, Pengaruh Kepemimpinan Transformasional Dan Budaya Organisasi Terhadap Kepuasan Kerja Anggota Kepolisian Di Satuan BRIMOB POLDA DIY https://journal.umy.ac.id/index.php/bti/article/view/1384.
Hidayat, A., Chandra, T., & Putra, R. (2022). Service Quality on Consumer Satisfaction and Non-Wage Consumer Loyalty in BPJS Ketenagakerjaan Pekanbaru Panam Branch. Journal of Applied Business and Technology, 3(2), 166–176.
Ilham, 2021, Pengaruh Budaya Organisasi, Lingkungan Kerja, Dan Beban Kerja Terhadap Kinerja Karyawan Di Kantor Wilayah Badan Pertanahan Nasional Provinsi Sulawesi Utara. https://ejournal.unsrat.ac.id/index.php/emba/article/view/32145
Jmm17, 2014, Pengaruh Budaya Organisasi dan Lingkungan Kerja terhadap Kepuasan Kerja dan Kinerja Karyawan pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. https://www.neliti.com/id/publications/244028/pengaruh-budaya-rganisasi-dan-lingkungan-kerja-terhadap-kepuasan-kerja-dan-kine.
Istiana, N., Putra, R., & Panjaitan, H. P. (2022). Competence, Work Motivation, and Work Environment on Job Satisfaction and Teacher Performance at Yayasan Pondok Pesantren Darul Hikmah Koto Baru Kabupaten Dharmasraya. Journal of Applied Business and Technology, 3(2), 193–208.
Jäppinen, K., Roos, M., Slater, P., & Suominen, T. (2022). Connection between nurse managers’ stress from workload and overall job stress, job satisfaction and practice environment in central hospitals: A cross-sectional study. Nordic Journal of Nursing Research, 42(2), 109–116. https://doi.org/10.1177/20571585211018607
Joseph, O. O., & Kibera, F. (2019). Organizational Culture and Performance: Evidence From Microfinance Institutions in Kenya. SAGE Open, 9(1), 1–11. https://doi.org/10.1177/2158244019835934
Kloutsiniotis, P. V, & Mihail, D. M. (2018). The link between perceived high-performance work practices, employee attitudes and service quality: The mediating and moderating role of trust. Employee Relations. https://doi.org/10.1108/ER-08-2017-0201
Koesomowidjojo, Suci, 2017. Panduan Praktis Menyusun Analisis Beban Kerja. Jakarta: Raih Asa Sukses
Kurniawan, Mohammad Bagus Kurniawan. 2021. “Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasan Kerja Anggota Korps Brimob Polri” https://www.ejournalwiraraja.com/index.php/FISIP/article/view/1620/1182
Luthans, F. (2014). Organization Behavior. New York: McGraw Hill International.
M. Viqri Amirulloh, Siti Nur’aini, Erna Ipak R., Pengaruh Persepsi Dukungan Organisasi Terhadap Kinerja Anggota Polri Polres Situbondo http://digilib.unmuhjember.ac.id/files/disk1/65/umj-1x-mviqriamir-3229-1- naskahp-2.pdf
Mangkunegara Anuwar Prabu, 2011. Perilaku dan Budaya Organisasi, Pustaka Wilayah, Malang
Mangkunegara, A.A., & Anwar, P. (2012). Manajemen Sumber Daya Manusia. Bandung: PT. Remaja Rosdakarya.
Marliza, Y., Nyoto, & Sudarno. (2022). Leadership Style, Motivation, and Communication on Organizational Commitment and Employee Performance in the Rokan Hulu Regional General Hospital. Journal of Applied Business and Technology, 3(1), 40–55.
Mathis, Robert L dan Jhon H. Jackson, 2010. Manajemen Sumber Daya Manusia, Buku I, Penerjemah Jimmy Sadeli dan Bayu, Prawira Hie, Salemba Empat, Jakarta.
Migacz, S. J., Zou, S., & Petrick, J. F. (2018). The “terminal” effects of service failure on airlines: Examining service recovery with justice theory. Journal of Travel Research. https://doi.org/10.1177/0047287516684979
Mochammad Nur Sanwari, 2021, Pengaruh Dukungan Sosial Dan Motivasi Terhadap Kepuasan Kerja Pada Personil Polri http://jurnal.um-tapsel.ac.id/index.php/nusantara/article/view/5273
Moreo, A., Woods, R., Sammons, G., & ... (2018). Connection or competence: Emotional labor and service quality’s impact on satisfaction and loyalty. International Journal of …. https://doi.org/10.1108/IJCHM-03-2017-0176
Mulyadi dan Rivai, 2012. Manajemen Sumber Daya Manusia, Jakarta cetakan kesembilan
Munandar, Ashar S. 2014. Psikologi Industri dan Organisasi. Penerbit Universitas Indonesia (UI-Press). Jakarta.
Nabawi, 2019, Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai. http://jurnal.umsu.ac.id/index.php/MANEGGIO/article/view/3667.
Nasution, 2012 “Pengaruh Beban Kerja, Pengalarman Audit Dan Tipe Kepribadian Terhadap Skeptisme Profesional Dan Kemampuan Auditor Dalam Mendeteksi Kecurangan”.
Ngatno, Junaedi, A. T., & Komardi, D. (2022). Discipline, Service Orientation, Integrity, and Leadership Style on Job Satisfaction and Performance of High School Teachers in Tanah Putih District. Journal of Applied Business and Technology, 3(2), 153–165.
Nitisemito, Alex. 2010. Manajemen Personalia: Manajemen Sumber Daya Manusia, Ghalia Indonesia, Jakarta.
Nurdin, 2011 “Pengaruh Beban Kerja Dan Keterampilan Kerja Terhadap Kinerja Karyawan (Studi Pada Bisnis UKM Bembie Digital Printing Bandung)”.
Nyoto. 2015. Metodologi Penelitian Suatu Pengantar. Universitas Riau Press.
Nyoto. 2019. Manajemen Transformasi Budaya Konfusianisme dalam Meningkatkan Kinerja Perusahaan. Pertama. Lembaga Ladang Kata.
Okvi Widriasmatiwi , Indriyati Eko Purwaningsih , Hartosujono, 2019, Kinerja Anggota Polri Ditinjau Dari Work Life Balance Dan Organizational Citizenship Behavior file:///c:/users/lenovo/downloads/st_budiarto,+journal+manager,+kinerja+anggota+polri+ditinjau+dari+work+life+balance+dan+organizational+citizenship+behavio
Peraturan Kepolisian Negara Republik Indonesia Nomor 18 tahun 2012 tentang indicator penilaian Kinerja dilingkungan Polri.
Peraturan Kepolisian Negara Republik Indonesia Nomor 2 tahun 2018 tentang Penilaian Kinerja Anggota Kepolisian Negara Republik Indonesia.
Peraturan Kepolisian Negara Republik Indonesia Nomor 99 tahun 2020 tentang Penilaian 13 Komponen Kinerja Polri.
Purwanto Erwan A dan Sulistyastuti Dyah R. 2017. Metode Penelitian Kuantitatif, Gava Media, Yogyakarta.
Putra, 2012, “Analisis Pengaruh Beban Kerja Terhadap Kinerja Karyawan Divısi Marketing Dan Kredit (Studi Pada PT. WOM Finance Cabang Depok)”.
Putra, R., & Renaldo, N. (2020). Peningkatan Kepuasan Kerja dan Kinerja Guru melalui Komitmen, Budaya Organisasi, Motivasi, dan Gaya Kepemimpinan Guru SLTA Sederajat di Kabupaten Rokan Hilir. Procuratio: Jurnal Ilmiah Manajemen, 8(1), 125–139.
Renaldo, N., Jollyta, D., Suhardjo, Fransisca, L., & Rosyadi, M. (2022). Pengaruh Fungsi Sistem Intelijen Bisnis terhadap Manfaat Sistem Pendukung Keputusan dan Organisasi. Jurnal Informatika Kaputama, 6(3), 61–78.
Renaldo, N., Putra, R., Suhardjo, Suyono, & Putri, I. Y. (2022). Strategi Menurunkan Turnover Intention Akuntan Pada Kantor Jasa Akuntansi Pekanbaru Tahun 2021. Jurnal Aplikasi Bisnis Dan Manajemen, 8(2), 588–600. https://doi.org/10.17358/jabm.8.2.588
Renaldo, N., Suharti, Andi, Putri, N. Y., & Cecilia. (2021). Accounting Information Systems Increase MSMEs Performance. Journal of Applied Business and Technology, 2(3), 261–270.
Robbins, Stephen P, 2010, Prilaku Organisasi, Management, New Jersey, Penerbit Prentice Hall Inc
Saleem, Z., Shenbei, Z., & Hanif, A. M. (2020). Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture. SAGE Open, 10(2). https://doi.org/10.1177/2158244020935885
Sedarmayanti, 2011. Manajemen Sumber Daya Manusia, Refika Aditama, Jakarta Schultz, D. & Schultz, S. E, (2011). Psychology & Work Today. (9th ed), New Jersey: Pearson Education, Inc
Sirait, L., Sudarno, Junaedi, A. T., Purwati, A. A., & Deli, M. M. (2022). Leadership Style, Motivation, and Organizational Culture on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 3(2), 115–129.
Siswanto, 2013. Pengantar Manajemen. Jakarta: Bumi Aksara.
Sitepu, 2013 “Beban Kerja Dan Motivasi Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Bank Tabungan NeEAra Tbk Cabang Manado)”.
Sudarno, Putri, N. Y., Renaldo, N., Hutahuruk, M. B., & Cecilia. (2022). Leveraging Information Technology for Enhanced Information Quality and Managerial Performance. Journal of Applied Business and Technology, 3(1), 102–114.
Sugiyono, 2015. Metode Penelitian Manajemen, Alfabeta, Bandung.
Sujarweni, Wiratna, 2015. SPSS untuk Penelitian, Pustaka Baru Press, Yogyakarta Ghozali Imam. 2016, Aplikasi Analisis Multivariete, Undip, Semarang.
Sulastiana; Surya Dharma, supervisor; Ace Suryadi, examiner, 2001, Pengaruh Kepuasan Kerja, Kompensasi, dan Etika terhadap Kinerja Penyidik Reserse Polri di Wilayah DKI Jakarta https://lontar.ui.ac.id/detail?id=72443
Triguno Prasetya, 2012. Budaya Organisasi, Cetakan Kedua, PT. Rineka, Jakarta Nawawi Ismail, 2013. Budaya Organisasi, Kepemimpinan dan Kinerja, Kencana, Jakarta.
Try Nensy Nirmalasary, Fakhry Zamzam, Luis Marnisah, 2020, Pengaruh Motivasi Dan Kepuasan Kerja Terhadap Kinerja Personil Direktorat Kriminal Khusus Kepolisian Daerah Sumatera Selatan file:///C:/Users/LENOVO/Downloads/30-Article%20Text-76-1-10-20201016.pdf
Undang Undang Nomor 2 tahun 2002 tentang Kepolisian Negara Republik Indonesia.
Wibowo, 2011. Manajemen Kinerja, PT Rajagrafindo Persada, Jakarta.
Copyright (c) 2022 Journal of Applied Business and Technology
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.